Your travel in serenity
travelserenity.co.uk

Travel Serenity Ltd

Dear Client,

 

Regretfully, I must inform you that Travel Serenity Ltd will cease trading with immediate effect on June 23, 2012. This decision has been taken predominantly due to the decrease in trading, the banks exigency towards small business and the current economic climate, which have meant that we are no longer able to remain competitive on price, yet remain a viable business at the same time.

However, the Civil Aviation Authority (CAA) has been informed about this situation, please rest assured that in the event your holiday cannot be honoured, all monies paid towards it is protected under our ATOL licence.

For full information about the procedure to take; please do not hesitate to contact the Civil Aviation through their website http://www.caa.co.uk/ or Telephone: 0207 453 6424  (Monday - Friday 10.00 - 17.00 Normal working days)

Advice on how to make a claim for a refund following the failure of an ATOL Holder and frequently asked questions about completing a claim can be found on their “Make a Claim” page.

If you wish to email their claims department, write to claims@caa.co.uk (when you have a claims reference number please include this in the subject bar).

In some cases where payment has been made by credit card, the card company will be liable to make a refund under the Consumer Credit Act. 

On behalf of Travel Serenity Ltd, I would like to take this opportunity to thank you for your continued loyalty in choosing us as your preferred supplier. Every alternative has been considered; however Travel Serenity Ltd is financially not in the position to continue trading as a solvent company under the current global business climate and has been left with no option but to cease trading under ATOL licence 10310.

Thank you once again for the loyal and continuous support you have shown us.

Yours sincerely,

 

Travel Serenity Ltd